BetScore FAQs
Frequently Asked Questions
Live chat hours, KYC turnaround, bonus rules and the answers to the questions players ask most.
FAQs - BetScore Help Desk
Account, cashier, bonuses, KYC, responsible play. The most common questions we get asked about BetScore Casino, with short, direct answers.
This is the BetScore.online help desk. The answers below cover the BetScore Casino itself - we’ve tested every step ourselves. For questions about this review site (editorial, sources, corrections) head to the editorial page. For account-specific issues you’ll need to contact BetScore Casino directly through their in-product chat or email channels.
Account & registration
Email + password to open the account. KYC is deferred until the first withdrawal - you can deposit and play before uploading documents. Phone verification is optional but recommended for account recovery.
Most European countries can register, subject to local law. The casino blocks accounts from regulated markets where it doesn’t hold a national permit (United States, United Kingdom, France, Spain among others). Check the BetScore terms for the live restricted-country list.
No - one account per person, household and IP address. Duplicate accounts are typically closed and any associated bonuses voided.
From My Account, choose ‘Close account’ in the responsible-play section. You can pick permanent closure, self-exclusion (24h, 7-day, 30-day, 6-month) or a cooling-off period.
Bonuses & wagering
Each bonus has its own wagering, expiry and game weighting in the terms. The welcome pack is 30x bonus, 7-day expiry, €5 max bet during wagering. Reload bonuses generally run 30x; cashback is wagering-free.
Bonus funds become withdrawable only after wagering is complete. Real-money deposits are withdrawable any time but cancelling a bonus before wagering is complete forfeits any winnings tied to the bonus balance.
Partially. Slots count 100%; live game shows 25%; live tables (roulette, blackjack, baccarat) typically count 10% or less. Slots are the right venue for clearing welcome wagering.
Stepping over the €5 per-spin cap during welcome wagering typically voids the bonus and any winnings tied to it. Set the stake manually each session and watch autoplay carefully.
Verification & payments
On the first withdrawal regardless of amount. Document upload is in the cashier - passport / government ID plus a recent address proof. Verification typically clears in under 24 hours.
Most pending statuses are KYC-related (first withdrawal) or anti-fraud rules (deposit method must be returned first up to the deposited amount). The cashier shows the live status; live chat can confirm the specific reason.
Yes - while it’s in ‘pending’ status. Once it moves to ‘processing’ the request is locked. Cancelled withdrawals return funds to the cash balance, not the bonus balance.
Card details are tokenised through the payment provider; no card numbers are stored at BetScore. The site runs TLS 1.3 across the board. KYC documents are stored encrypted and deleted on account closure (subject to AML retention obligations).